Please advise. On the hubs 4 and 5 a red light means there’s an issue with the cable connections. Share with friends. 0 (black) Close. Options. On a Hub3/4/5, you could first try separating the SSID's of the 2. A flashing red power light signals that there’s an issue that needs addressing. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is working as normal; For more information and solutions to Virgin Media Hub. Speeds seem to be fine too. It is in an airy space; I've reset; I've rebooted and turned off for 10 minutes. The light should turn solid for a moment when you first switch on the WiFi Pod (white). it's possible that your's still needs activating. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). You could try a factory reset if you haven't already tried that, go to Settings > System > Factory Reset. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. in Medway Kent . Tuning in. They change to white when the connection is re-established. Hub 5 blinking green base light. I've a flashing green light on my hub, no broadband or phone. I have checked all connections and rebooted several times but still the same. It isn’t. on 06-12-2022 20:53. The technician will resolve this, adjust the power levels and will move the Hub to wherever you need it. The Hub does not feel like its over-heating, doesn't have dust over it, and is in a. Connect the white cable properly to the Virgin media wall socket. Will the pod still work or does it have to be 1 single network. Here's what each one means. A white light will appear next to that logo to indicate that the box is in use and a red light will appear adjacent to that when the box is on standby. 0 has got a constant orange light and our internet is working intermittently. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before? The only way it works now is to connect it via Ethernet cable. If the power button is red, it has a power issue, call Sky for help. 0 Model VMDG505 / TG2492LG-VM, and modified the connection to our phone network to run through the hub. Modem mode = Magenta, which can appear red. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Joining in. Options. Red light on hub 3. In itself that’s not really an issue especially if everything is working OK. • Turn the power switch off on the back of the Hub. For £76 a month this shouldn’t be happening. I have a Hub 4 but I have 2 separate networks for 2. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. on 05-11-2022 12:12. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3, where it indicated that the router was overheating. Green Light. 1Gb. 2. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. We would like to show you a description here but the site won’t allow us. Flashing Red – Updating firmware. Since Friday morning I have been having intermittent issues with my internet/hub 4. Options. Now when I got home today I was met with no internet and a Red - 5239893. Hub3 flashing green lights. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. Its in router mode. I have turned the router off and on still same issue. Good morning, My virgin WiFi Hub 3. It’s like a. 08-01-2023 22:03 - edited 08-01-2023 22:06. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. 0 in Networking and WiFi yesterday; Whatsapp Blocked in Networking and WiFi yesterday; Relocate Virgin Media Router in QuickStart, set up and connections yesterday; New 1gig connection in Speed yesterday; slow ethernet speeds in Speed yesterdayHub 3 green flashing light. No Virgin Hub 3 Lights on at all. 11-02-2023 13:45 - edited 11-02-2023 13:47. Orange LED is ok. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. If they say it's already activated then they may be able to book a tech appointment for you. Hi, sorry my first post…. Accordingly, the Virgin media hub 4 offers a great range of features and options. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. Check that all the cables connect firmly into the TV box and your TV. What do the lights on my router mean? The internet light is white when connected to the internet. Security matters. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. Just got a solid white light and nothing would change, resetting etc. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Turn your hub around so you can see where the cables connect into it. Thanks for posting and welcome to our community 🙂. Mumfordd04. . It used to be solid white, but now it's mostly solid orange and sometimes it turns solid red, then it can becomes white for a while and so on. Seen lots of chats/threads about this but all with different answers… the hub is not hot (barely warm) and have tried a reboot but no change. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. If the arrows are flashing, it’s important to contact Virgin Media for assistance. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you’re seeing strange lights. Re: Red light. A white light will appear next to that logo to indicate that the box is in use and a red light will appear adjacent to that when the box is on standby. White power light is on and Internet lights are flashing. In normal operation the power light will be on and the connection light will be off. White power light is on and Ready light is off. on 17-11-2022 11:23. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. on 06-09-2023 19:13. I have contacted customer support who assured me that 'everything looked fine from their end' but everything is NOT fine. . on 16-02-2023 20:29. Virgin Media Hub 4 Lights can be tricky to get to grips with, so we thought that this would be a good time to show you what they all do. Rang back and the second person told me the discount no longer exists despite the Blue Light Card. Despite service status saying there where no issues in the area, a couple of neighbours had simil. You need to move your Pod nearer to the Hub so it can resync, and move it back. To check the connection, try disconnecting and reconnecting the router, or restarting it. my router has had a red light on for over a week now. Everything is still working fine at the moment. I've checked the network log and there's a lot of warnings and critical entries:Mobile Your Account. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. It may be stuck in an update loop. . My Virgin Media App. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Keep the community. Virgin media hub 3 lights meaning; The Virgin Media telephone operator has been providing its services to customers in the UK for many years. Sorry to hear of the solid red light on the hub, and thanks for attempting to remedy this matter. If it's still red then you need a replacement hub via a VM engineer. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I have subsequently tried rebooting it and also resetting it. Thank you so much for your post and welcome to the community forums, it's great to have you here. Dave. Virgin Media Router Two Green Arrows Flashing. and the orange light is still on. 0. By understanding the meaning of these lights, customers can ensure that their connection is working correctly. 5. Got to 3 out of 3 and then box restarted again. It is easy to set up and can be customised to meet your needs, but sometimes there can be problems. Thanks. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 1), navigate to Advanced Settings, Wireless, and disable the WPS options. Our hub 3 is online and connected to the wifi however there is no internet. Go to the Network & Internet settings of your device. Once you reach the WPS settings, you’ll need to disable both WPS options and press save. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection Methods for your Virgin Media Hub 5 Virgin Media Support What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub 2. on 31-12-2022 12:53. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. Options. Options. Red Light. Tudor. Options. Thanks 4 helping. The light on my Virgin media hub is a solid red light. Some users on the Forums are reporting days to complete for whatever reason. Sorry to hear of any concerns the constant red light on your hub may be causing you. White power light is on and Internet lights are flashing. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. Tudor. The lights cycle through green while its starting up then sit on white when its on and working, of its doing anything you'll see the other lights come on temporarily, WiFi light flashs when it's connecting to WPS or comes on for a bit if a new device gets connected, the arrows come on when it's getting an update usually. Options. My old Tivo box was faulty so I got a new V6. An Ethernet cable – The. Green Light. The power-indicator LED on the right, and then the "network connection" warning in the middle. Red is overheating and magenta modem mode. 0 from his previous accommodation. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. It isn't on during normal use, but turns red if there is a problem. If you confirm that the Virgin Media box can pass the startup screen, you will be able to view the videos. It means theres a problem with the return path on your virgin box- basically meaning that your unable to access on demand and hd services. I have a new virgin 360 remote, it has stopped working, and only just flashes white. I have switched it off and on and reset it a few times. All user-configured settings are deleted, and the router restarts using its factory default settings. If it's in modem mode then that's normal. 0) is showing a red light. Options. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Hi clairelb444, Thank you for reaching out and welcome back to our community, sorry to hear your Router light is Red and that it appears to be hot, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept. Virgin Media, your CMTS provider, must reset your connection if it is not working. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button. Tried switching it off for a while and resetting it but the red light still remains. Then find the SSID boxes an type new names in there (Smurf_2 & Smurf_5 - same passwords) - save/apply. Wi-Fi / arrows) apart from the phone symbol which will flash red before eventually turning green and all three symbols disappear (the green phone symbol is the last to turn off). Entertain me; Broadband Deals. The Virgin Media Hub is offered as part of its Gig1 broadband package. Hi! The red light has been switched on on my hub for months. My router has a permanent red light, i have gone through all the steps to clear it but its still there. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Wifi: Indicates the wifi is on and working. I have: - turned it on and off at the wall. I’ve checked all the connections and they all seem ok. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). We would like to show you a description here but the site won’t allow us. Please follow the below steps. Post up a photo of the booster and lights. or it may be that it is "overheating" - is it "warm" in a well ventilated place. 1, sign on and put it into modem mode. Middle – Ready (green/blue). The hub is not in direct sunlight and not near a heat source. If you’re using a splitter, make sure that’s firmly connected, too. The orange (amber) is just the LED showing it's age, they do tend to change colour, the same with the lights on the hub 3. Flashing Red – Updating firmware. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. If it's still red then you need a replacement hub via a VM engineer. We live on a bungalow so all ground level pods. Options. - pressed reset button for 15 seconds. My hub4 will not connect to the internet, I have tried resetting, turning off, checked all the wires. PC can find WiFi signal, but then shows No Internet. Hey, Just after some advice. Virgin Media. It acts as a sign of an entirely operational and functional state. 0 has got a constant orange light and our internet is working intermittently. on 05-07-2023 11:06. . While the internet is working I have a constant red light on. on 11-06-2023 18:32. Power Light: This light will be blue when the box is switched on. Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. . One issue that is commonly encountered is a flashing Virgin Media box. Options. 0 Hub is. Lights on hub. Virgin media hub 3 lights meaning; Virgin Media is a major telephone and broadband provider in the UK. My pictures constantly pixelates on certain and recorded channels too. The three lights are: Power, WAN, and Ethernet. What lights should be on Virgin Media Hub? When you connect your Hub to the network, the internet light will be off. In normal operation the power light will be on and the connection light will be off. I had 2 plugs and 2 bulbs in my old property - with no issues. Dave. 19-05-2021 10:33 - edited 19-05-2021 10:35. In response to Jodi_S. Hazzle16. Try a 30 second pinhole reset of the hub with no ethernet connection. 4. Virgin Media has gone down on Tuesday morning - leaving web users furious. So you won't have to worry about running out of space to store all your favourite TV. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Your network has been fixed Otherwise noth. 0 Kudos. The green light might be flashing because of a faulty link. Power Light The power light on the Virgin Media router indicates. Flashing Red – Telephone connection issue. Recently, however, many customers have been reporting that their Virgin Media telephone line has been flashing white. No lights are on. White power light is on and Internet lights are blue. So regarding the light, the box should still be working fine however do keep us posted if you do run into any issues. I have already done a power down of the router and a 60 second reset as advised on previous forums,. 0 red light constantly on. What Do Lights Mean on Virgin Media? Virgin Media is a leading provider of broadband, television, mobile and landline services in the UK. • Switch the hub back on at the power. With this knowledge, you’ll be better equipped to diagnose. Internet LED. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. level 1. not sure if it’s in the right place. First, turn the switch at the back of the box to be on. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Alternatives to Super Hub 2 routers. wifi speed is what it usually is. 19-05-2021 10:33 - edited 19-05-2021 10:35. Understanding the TiVo box lights. Reply. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). 30 this morning I noticed flashing red light on my hub 5 and knew something was up. It has three LED lights on the front that indicate the current status of the connection. I have a solid red light on my hub, it's hot and I can smell a burning plastic smell. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. I seem to have all my channels i just dont. This process can start again if there’s lots of interference. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. The hub is not in sunlight or near a radiator, it is sitting on a solid shelf and 20cm clear of nearest object. Keep the community. Virgin Media is a telephone operator in the UK that provides television, internet, mobile and fixed-line services. We are reusing his Virgin hub 3. The do's and don'ts. The Gamer Lounge. On Hub 3 a flashing green Wi-fi icon could mean the router is trying to connect over WPS. Virgin Media says customers should plug the Pod in somewhere between the router and the blackspot in your home. The three lights on the front of the router indicate the status of your internet connection. Joining in. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayAccording to this Link a box with the light flashing in any colour is faulty. Options. If you move the Pod too far away it will loose connection. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. White power light is on and Internet lights are blue. But fear not, as Virgin Media WiFi Troubleshooting does not have to be difficult. • Turn the power switch off on the back of the Hub. 168. Anonymous. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. Modem mode = Magenta, which can appear red. As you connect the power supply to the wall and to the Hub, make sure that it is tightly connected. . Here’s what each one means. intermittent. and tells you of more local issues down to street cab/ postcode level. I have called customer service 3 times now as our internet keeps dropping off and everything keeps saying buffering on the on-demand so I call them and spent an hour of a lady saying she was doing something don't no what as she was not speaking and now the white light keeps pulse on and off slowly and. What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub. Robbo600. My phone line is connected to the hub since early November. Virgin Media Super Hub 2. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Hold the minus button on the front of your V6 box down for 10 seconds. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel the. Yes you do! Now it is more likely the the red light is down to the 1p components that the manufacturers used and are starting to fail rather than it being a genuine overheating issue - but we can't be sure, and even if that was the case, imagine that in the future your hub were to overheat, how could you tell?We would like to show you a description here but the site won’t allow us. . Installing . Anyone got the same in the area?on 04-06-2023 14:48. Just keeps resorting back to flashing green. If nothing shows on there, try calling it in as a fault (free on 150 VM line. Red light on a Virgin Media Hub 4. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. Plug each one into a mains socket and switch on. Do a simple reboot switch off at the mains for 15 sec and. These light indicates whether the Super Hub 2 is able to make a wireless connection. You can call it in on 0345-454-1111 or else wait for the forum team. Installing a Replacement router. 4 Ghz and 5ghz Virgin networks. I recently upgraded by bandwidth and a hub 5 arrived today. It's also an indication that the Hub is receiving a good signal from the Virgin network. Options. Each morning on the Virgin Media router denotes a different feature of your broadband connection. These Hubs are equipped with LED lights that serve different purposes, such as indicating power, internet connectivity, wireless activity, WPS (WiFi Protected Setup), and LAN. Super hub - Status lights and control buttons. Choose an option below to help you make the most of your new service. Hi there @taz1uk, welcome to our forum and thanks for your post. There's no official status of an orange light on the Hub 3. 0 and since this morning the power light is permanently red. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. Persistent green lights. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. Options. 168. Now, navigate to the Advanced Settings, then click on Wireless. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. In itself that’s not really an issue especially if everything is working OK. Joining in. I followed all the instructions in the forum: switching it off for a while to cool down, we have done to pinhole reset fir 30 seconds. It’ll also happen overnight and straight after setup. To reboot: press the button and hold it for less than five seconds. Have tried resetting the hub but issue persists. 28-04-2023 08:31 - edited 28-04-2023 08:33. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. Options. The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub. 1, sign on and put it into modem mode. on 16-10-2022 14:35. Please report back with the result. No lights are on. Understanding the TiVo box lights. . The most common light you’re going to see on your Virgin router (hopefully!) is a green light. . It has done for over a couple of hours now. . On us. This article will explain how to go about claiming a refund and what to do if there is an issue with your refund. Green flashing is a firmware update in progress. We have a flashing green light, and a solid green WiFi light. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. just in the past hour my HUB 4 decided to develop the white light of death. One thing to check is make sure the box is set to fast start or active start. on 14-03-2023 08:17. The On switch can be used to turn on the box. With 6 recording tuners, the chances of there being a problem with clashes are vastly reduced. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. When you’re using their services, it’s important to know what the lights mean on your Virgin Media equipment. If the power light is off, the router is receiving no power. speeds explained. Checking the Indicator Lights. Hub base light. There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. on 07-01-2023 13:02. VM will not dispatch any technicians while an area fault exists. Most hubs are pre-activated. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Thank you. The legacy TiVo has 6/7 LEDs if you include the recording lights. When looking for ways to fix an issue, rebooting the device is always the first solution. Make sure all cables coming into and out of the Hub are pushed in firmly. Goes through stages now of all lights flashing then settles to one green light on left hand side and one red on. If it’s flashing green, it’s starting up.